FAQs

  • Riding an e-bike in the Mercury Bay area is a fantastic way to explore the region's stunning coastline and charming towns. It offers a unique combination of scenic beauty and active adventure, with the added benefit of an electric assist to help you conquer hills and cover more ground. E-bikes are an ideal way to link up the major attractions in the area, such as natural hot springs, wineries, museum, art galleries, farmers markets and plenty of local cuisine.

  • The electric assist makes these rides easy to moderate. While the terrain is often described as "rolling" with some hills and undulations, the e-bike's motor significantly reduces the physical effort required. This means you can easily cruise along and enjoy the scenery without getting exhausted, making it accessible to riders of all fitness levels. These pedal-assisted bikes take the sting out of any hill and guarantees you to have an awesome riding experience!

  • What should I bring?

    Comfortable, athletic clothing

    A lightweight jacket

    Water bottle

    Sunglasses

    A small backpack per group

    We provide the bike helmets

    In winter a good jacket and warm pair of gloves are recommended.

  • Via the ferry

    We are located near the ferry drop off point in Ferry Landing, simply follow the path on the left as you leave the ferry, follow the path until you see our workshop.

    Follow this map link if you coming from the ferry landing point. 

    Via driving

    If you’re driving simply park in the parking lot next to the library - 1140 Purangi Rd, Ferry Landing and follow the signs to the workshop.

    Follow this map link if you arrive by car. 

  • Park in the parking lot next to the library - 1140 Purangi Rd, Ferry Landing and follow the signs to the workshop.

  • We generally make a weather call on-the-day, as it often turns out to be not as bad as the forecast suggests. If you are uncertain in the morning of your ride, give us a call 1 hour before your booking and we will discuss options. We will try to re-schedule to another time or another day if bookings allow this.

  • The recommended height for our bikes is 155 - 188cm or 5.1 - 6.2 ft which is a guideline by NCM, shorter and taller people can still ride them but they won’t be as comfortable. This is because e-bikes are heavier and bulkier than standard bikes, and riders need to be tall enough to safely handle the bike and reach the ground with their feet.

    Parental Consent is required for riders under 18, a parent or legal guardian are required to sign a liability waiver, accepting full responsibility of their loved ones.

    There is no age restrictions so long as you are taller than 155cm - the minimum height requirement, have parental consent and have signed a liability waiver.

    The maximum weight restriction is 135kg of added weight to the bike.

  • At this stage the only option is if your child is if they are taller than 155cm - the minimum height requirement and have parental consent.

  • There’s a handy graphic on each product page for bike sizing, check it out here

  • We do 4, 8 and 24 hour slots.

    We are open from 8am and 6pm daily. Multi day rentals – please enquire here.

    We are closed on Christmas Day the 25th December each year.

  • Please see our terms and conditions page

  • We support you when you are riding our bikes. If you encounter any issue, please call us immediately and we will assist you.

  • Not at this time.

  • By arrangement! Please contact us in advance to check.

  • Security: All payment details are encrypted and tokenized by Stripe. No card data is ever stored by Zoomandel. Stripe is PCI DSS compliant.

  • You can book and pay online using credit cards (Visa, Mastercard, American Express, Discover, etc.), Google Pay, Apple Pay and Pay Pal.

    We accept bank transfer with credit card details for insurance purposes.

  • Yes we can take cash once the booking is complete and the e-bike has been returned without damage. You’ll need to book via our booking system so that we have security over our e-bikes during the rental period. once the rental period has been completed we will refund the money back into your credit card.

  • Let us know the high and lows of your riding experience.

    You can leave us a review:

    or flick us an email on